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Heritage Garden | AI Implementation
Date
June 2026
Project type
Website Support & Maintenance
Results
The launch of the AI Plant Adviser has provided Heritage Gardens with an innovative way to support customers throughout their purchasing journey. By offering personalised plant recommendations based on individual garden conditions and preferences, the tool helps simplify what can often be an overwhelming decision-making process. The adviser guides users through a series of questions before presenting tailored plant suggestions, creating a more engaging and informative shopping experience. The implementation has strengthened Heritage Gardens' ability to provide expert guidance at scale, allowing customers to access helpful recommendations at any time while maintaining the trusted horticultural expertise the business is known for. The tool also encourages users to explore relevant products more confidently, improving the overall customer journey from discovery through to purchase. By combining AI technology with Heritage Gardens' extensive plant knowledge, the project has delivered a modern, customer-focused solution that enhances engagement, supports purchasing decisions, and helps differentiate the brand within a competitive online gardening market. It stands as another successful milestone in our ongoing partnership, demonstrating how thoughtful AI integration can create real value for both businesses and their customers.
Review
Pending Review
View the Plant Adviser
Heritage Gardens returned to us to help further enhance their online customer experience through the implementation of an AI-powered Plant Adviser. Having previously worked together, we were delighted to continue supporting their digital growth by introducing an intelligent tool designed to help customers find the most suitable plants for their gardens with greater confidence and ease.
Working closely with the Heritage Gardens team, we designed and integrated the AI solution into their existing website, ensuring it complemented their established brand and provided a seamless user experience. The Plant Adviser guides customers through a series of simple questions about their garden conditions, preferences, and planting goals, delivering personalised recommendations tailored to their needs.
As a returning client, Heritage Gardens trusted us to deliver a solution that not only enhanced the customer journey but also reflected the expertise and quality their brand is known for. The implementation focused on making plant selection more accessible, improving customer engagement, and providing valuable guidance at every stage of the buying process.
This ongoing collaboration highlights our commitment to supporting clients beyond their initial projects. Whether through website enhancements, new technologies, or innovative digital solutions, we work alongside businesses as they evolve, helping them embrace opportunities that improve customer experiences and drive continued growth.